Refund and Cancellation Policy

1. Scope of This Policy

This policy applies to recorded online courses, self-paced learning programmes, digital educational resources, workbooks, downloadable materials, assessments, and other digital learning products offered by Aditii’s Creative Whirl.

Live classes, personalised coaching, counselling sessions, workshops, subscriptions, and other services may be subject to separate terms communicated at the time of purchase.

2. No Refunds on Recorded Courses

All purchases of recorded courses and digital learning products are considered final once payment has been successfully processed and access to the purchased content has been granted.

Due to the digital nature of these products, we do not offer refunds, returns, or exchanges for change of mind, incorrect course selection, lack of time to complete a course, non-participation, or dissatisfaction arising solely from a learner’s personal expectations or circumstances.

Please review the course description, curriculum, features, access period, prerequisites, and price carefully before purchasing.

By completing your purchase, you acknowledge that you are purchasing digital educational content and agree to the applicable purchase terms, subject to your rights under relevant consumer protection laws.

3. Technical Issues and Access Problems

If you experience difficulty accessing your purchased course, viewing recorded lessons, or accessing included learning materials, please contact us for assistance.

We will make reasonable efforts to investigate and resolve genuine technical issues within a reasonable period.

Where an issue cannot be resolved, or where the purchased course or service is materially defective, unavailable, or inconsistent with what was advertised, we will assess the matter and provide an appropriate remedy, which may include restored access, replacement content, an alternative solution, or a refund where required by applicable law.

Temporary internet connectivity issues, device incompatibility, browser problems, or other circumstances outside our reasonable control do not automatically qualify for a refund. We will, however, assist you in troubleshooting access issues where possible.

4. Duplicate Payments and Payment Errors

If you believe you have been charged more than once for the same purchase, please contact us with your payment confirmation and transaction details.

After verification, any confirmed duplicate payment or erroneous charge will be refunded through the appropriate payment method, subject to applicable payment-provider procedures and legal requirements.

5. Unauthorised Transactions

If you believe a purchase was made without your authorisation, please contact us promptly with the relevant transaction details.

We will review the matter and cooperate with the relevant payment provider as appropriate. Any refund or reversal will be handled in accordance with the findings and applicable legal requirements.

6. Course Access and Refund Eligibility

Course access may be provided immediately after successful payment or within the access timeframe specified on the course sales page.

Once access has been granted, a learner’s decision not to use the course, complete the lessons, or download available resources does not, by itself, make the purchase eligible for a refund.

Nothing in this policy excludes or limits any refund, cancellation, or other remedy that cannot lawfully be excluded under applicable consumer protection laws.

7. Refund Processing

Where a refund is approved, it will generally be initiated through the original payment method, wherever practicable, and processed within the timeframe required by applicable law and the relevant payment provider.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or financial institution.

We will communicate any additional information required to process an approved refund.

8. How to Request Assistance

For course access issues, duplicate payments, payment errors, or refund-related enquiries, please contact us using the details below.

Please include:

• Your full name
• The email address used for your purchase
• The course or product purchased
• Your order or transaction reference
• A clear description of the issue
• Relevant screenshots or payment confirmation, where applicable

Email: info@creativewhirl.com

We aim to acknowledge enquiries within a reasonable timeframe and work towards a fair resolution.

9. Policy Updates

Creative Whirl reserves the right to update this policy from time to time. Any revised version will be published on our official learning platform with its effective date.

The policy applicable to a purchase will be interpreted in accordance with the terms communicated at the time of purchase and any mandatory legal requirements.

10. Contact Us

If you have questions about this Refund and Cancellation Policy, please contact:

Creative Whirl

Marketing Brand: Aditii’s Creative Whirl

Website: https://learn.creativewhirl.com/

Email: info@creativewhirl.com